Learning Center > Glossary-Terms > Case Management

Case Management

When a covered person needs a lot of medical care, a case manager may be assigned by the health insurance company which is then considered as case management. The case manager will work with the covered person’s providers to coordinate care. The manager also makes sure the covered person’s plan is being properly and fully utilized.

Note: These definitions are provided only to give you a general understanding of how these words are sometimes used by health insurance companies. Please refer to your coverage documents for a complete list of defined terms that apply to your specific coverage.
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