Customer Service

Contact Information

Questions about your health insurance plan? Please call the telephone number printed on your ID card, or call 317-297-4149 (toll free 800-657-8205).

Self Service is available Monday through Friday 5:30 a.m. – 7:00 p.m. central time.
Customer Service Reps are available Monday through Thursday 7 a.m. – 6 p.m. central time and Friday 7 a.m. - 5:00 p.m. central time.

Questions about your prescription drug program?

For plans that cover prescription drugs subject to a copayment and/or deductible:

Learn more by selecting the choice below that applies to you:

You have a new ID card with a future Effective Date, click here.
Your coverage is already effective, click here.
Click here to download a .pdf file of the Prescription Drug List, (Generic; Generic/Brand; Generic/Preferred Brand/Non-Preferred Brand; (Tier 3))
Click here to download a .pdf file of the Prescription Drug List; (Tier 4)

If you are enrolled in the Medco Rx Discount Program^TM:
Learn more about the program by clicking here on or after the effective date listed on your ID card.

For additional questions about UnitedHealthcare's Prescription Drug Program, call Member Services at 877-884-3256.

Health and Medical Savings Account Information:

For OptumHealth Bank Inquires, please call 866-234-8913 or visit www.OptumHealthBank.com.
For Northern Trust Bank Inquiries, please call 800-343-2551 for:
- Account balances
- General account inquiries
- Checkbook re-orders
- Duplicate statements & tax forms

Health Insurance Premium Payments (including premium notice) should be sent to:

Golden Rule
PO Box 740209
Cincinnati OH 45274-0209

Health Insurance Forms

Download Commonly Requested Forms

Claims Information - Not sure where you need to send your claims at Golden Rule? Find out more information here:

Notice to Texas Preferred Providers:
For Verification of Benefits, please call 1-800-395-0923

Miscellaneous

For Financial Services Consumer Inquiries, please call 317-297-4179.