Expect Outstanding Support, Every Time You Need It
Our commitment to excellent customer service continues long after you enroll in a UnitedHealthOneSM plan. When you join, you gain an ally who’s invested in helping you live a healthier life.
We understand health insurance can be confusing. Whenever you struggle with puzzling language or complicated concepts, you can call us for an explanation, in everyday terms you’ll understand. Trained customer service professionals are ready to answer your questions about insurance plan details, prescription drug coverage, health insurance forms, and more.
Injuries happen. So do unexpected illnesses, emergency room visits, and hospital stays. From time to time, you’ll need to file a health claim. We’ll work hard to process it quickly and accurately. In fact, 94% of all our health insurance claims are processed in 12 working days or less.1
As your life changes, we’ll work together to make sure your insurance coverage keeps up.
Support for your current UnitedHealthOneSM plan:
Call (800) 657-8205
Live Customer Service Professional
Monday – Friday: 8:00 a.m. – 6:00 p.m. ET
Interactive Voice Response System
Monday—Friday: 5:00 a.m. – 11:55 p.m. ET
Saturday: 5:00 a.m.— 7:55 p.m. ET
Recommendations for new coverage:
Call (800) 444-8990
Live Licensed Product Advisor
Monday—Tuesday: 8:00 a.m. – 9:00 p.m. ET
Wednesday—Thursday: 8:00 a.m. – 8:00 p.m. ET
Friday: 8:00 a.m. – 7:00 p.m. ET
Saturday: 10:00 a.m. — 4:00 p.m. ET